Shipping & Delivery Policy
🚚 Free Shipping Coverage
- UK: England, Scotland, Wales, Northern Ireland.
- Europe: EU27 countries + Switzerland, Norway, and more.
- Note: Remote areas (e.g., islands) or oversized orders may incur additional fees. Contact us before ordering.
📦 Order Processing & Delivery Timeline
| Stage | UK Orders | European Orders |
|---|---|---|
| Order Processing | 2-4 working days | 2-4 working days |
| Delivery Time | 5–10 working days | 5–25 working days |
| Tracking | ✓ Real-time updates | ✓ Real-time updates |
⚠️ All timelines are estimates and exclude weekends/holidays. Delays may occur due to extreme weather or customs checks.
🔍 Key Details to Know
1.Duties & Taxes
- UK: Prices include VAT. No extra charges.
- Europe: Import VAT/duties may apply based on your country’s regulations. These fees are the customer’s responsibility and must be paid during customs clearance.
2.Sustainable Packaging
All shoes ship in 100% recyclable boxes with biodegradable corn-starch padding. Together, we reduce waste.
3. Delivery & Loss
- Inspect packages upon delivery. If damaged, photograph and refuse the parcel immediately.
- Report lost shipments within 30 days of dispatch. We’ll assist with investigations.
💡 Pro Tips for a Smooth Experience
- Gift-ready? Add free gift wrapping + a handwritten note by selecting "This is a gift" at checkout.
❓ FAQs
Q: Why does European delivery take longer?
A: Customs efficiency and distance vary by country. Germany/France often arrive in 5–12 days, while Eastern Europe may take closer to 25 days.
Q: How do I track my order?
A: You’ll receive a tracking link via email once dispatched.
Need Help?
📧 retrostepuk@gmail.com